The Construction Chain Of Command

Who's in Charge Anyway?

We at Total Remodeling understand that problems sometimes happen. When situations occur, the customer often wonders who they should speak to and how to resolve issues. Total Remodeling has simplified this process by giving you detailed information about each department.

Estimating Department

Edward has been in the construction industry for 10 years. Handling upwards to 700 residential and commercial projects per year, consistently over the past 10 years. Edward handled the selling, expediting, ordering, and scheduling of those residential projects. Having the experience of overseeing 147 men and handling a schedule that touched 15 homes and homeowners per day is nothing short of amazing Initially Edward handled Window, Roofing & Siding Projects. He has been certified by GAF, Owens Corning, CertainTeed, Tamko, NARI and other reputable manufacturers for the product and installation knowledge needed to successfully give homeowners the best product and professional install in the industry. After receiving hundreds of thank you letters and thousands of references, Edward got involved in the general contracting arena. Edward prides himself on organization, knowledge and hard work. Edward states that it is not only his hard work, time and knowledge over the years that make a successful project happen. It is listening to the homeowner ideas and thoughts that are expressed at the first initial meeting and tailoring a project that suits their budget. An experienced team that can follow through on initial promises a Team that understand the value of direction and communication is what is at the core of his values. As Edward has stated multiple times “it’s not only me that makes the project successful it is the entire staff that make up great company like Total Remodeling, LLC. It may start initially with me but I am lucky to have such an experienced team to deliver the services, ideas and results to the homeowners that I bring on board for Total Remodeling.”

The Project Management Team

The Total Remodeling Team responsible for general construction consists of three departments within our organization. Essentially, our Technical Services Department provides Pre-contract services to the customer. Once construction has begun, our Production Department takes over and is the primary point of contact for the customer. Finally, if you were to experience a problem after construction has been completed; our Service Department provides post construction services. Below is an overview of each department and their primary areas of responsibility.

Technical Services:
The primary function of this department is pre-contract services.

Contract Administration:
Is responsible for the “paper flow” before and during construction. This includes permitting, contracts, draw requests and other construction documents

Project Managers/Account Managers:
The primary function of this position is pre-contract. Project managers are responsible for the initial estimate, scope of work and contract documents. They also provide the production department with technical and administrative support during construction.

Production Department:
The primary function of this department is post contract. They actually oversee and perform the construction work.

Superintendent:
Has the overall responsibility for the successful completion of the project and is responsible for several ongoing projects at a time and visits each job site periodically. Is the primary conduit between our technical department, onsite foreman and the customer.

Project Coordinator:
Provides administrative and coordinating support for the superintendent.

Foreman:
This position provides continuous onsite supervision during construction. This position directs all onsite personnel, ensures adherence to specifications and provides quality control functions. The onsite foreman acts as the main point of contact for the customer and can generally solve most client and project issues.

Service Department:
The focus and responsibility of this department is post construction.

Emergency Department:
During construction, all calls should be directed to the superintendent (Production Department).

Warranty Claims:
Provides repair services post construction. If you experience a problem after your project is completed, call our Service Department for immediate response.

Production Department

The function of our Production Department is the installation and building of efficient, top quality remodeling projects. We are mindful that day-to-day operations are occurring inside the building and attempt to minimize disruption during the construction process. Owners and tenants often commend our crews for their respectful and courteous attitudes while performing a difficult job.

The Production Department works hand-in-hand with the Technical Services Department. Together, a detailed construction plan is devised, and all issues resolved before any construction is started. Our superintendents are regarded as some of the best in the business.

Superintendent:
Each superintendent is responsible for a specialty division within the production department. These responsibilities include overseeing construction, personnel and equipment. They are actively involved in the planning and coordination of operations and are the conduit between field operations and technical services.

Foreman:
Total Remodeling assigns a full time job foreman to each project. The foreman works on only one project at a time and remains on the job from start to finish. Responsibilities include direct oversight of the crew during the installation process, quality control and adherence to specifications.

Senior Project Coordinator:
This position is responsible for ensuring that a coordinated effort occurs to ensure a smooth and successful operation. Duties include coordinating the various disciplines that interact on a project such as masons, framers, electricians, plumbers HVAC and production crews. Responsibilities also include purchasing and delivery of materials, scheduling of cranes and heavy equipment if needed and coordination of our roll off dumpster system.

Warehouse Foreman:
This position is responsible for in-house facility operations overseeing plant and equipment maintenance, inventory and provides organizational and logistic support.

Service Department

The service department at Total Remodeling provides reactive repair services (leak calls), maintenance and service agreements, customized pro-active roof programs and warranty claim services. This department is fully radio dispatched, utilizes specialty software for coordination, tracking, scheduling and invoicing and can provide annual reporting, consolidating service work performed at multiple facilities.

Service Manager:
This position is responsible for overseeing operations of the entire department including all repair crews, equipment and the service fleet. Duties also include oversight of our maintenance program, Rapid Response Repair program and client relations.

Service Coordinator:
The Service Coordinator is responsible for planning, scheduling and communicating with the customer. Making sure that service technicians are on time and meeting our commitments is the primary function of this position.

Assistant Service Coordinator:
This position works as administrative support, keeping customers informed of scheduling and ensuring that invoicing is timely and accurate.